Now Say You’re Sorry: The Organizational Apology and Its Dilemmas (Harvard Business Review)

How timely. Amid headline-making apologies regarding a battered airline passenger and a reimagining of Hitler’s war crimes, Harvard Business Review reminded its Twitter followers of a piece called “The Organizational Apology.”

In this article from a couple of years back, HBR provides a thorough apology formula for businesses and organizations, crafted from research into both management and psychology. The big takeaway: An effective apology requires that those in senior leadership positions immediately express sincere remorse, candor, and a commitment to do better. Read the article.

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