Right Isn’t Always Right Now: Tips for Handling ‘Urgent’ Requests (Harvard Business Review)

Perhaps you’ve seen this one tacked up in an office somewhere: “A lack of planning on your part does not constitute an emergency on mine.”

In our no-patience, instant-gratification-seeking world, the Harvard Business Review, pulling from Ron Ashkenas’s The Right Response is Not Always Instant, offers three tips for dealing with an urgent request.

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