‘Far Beyond Amazon’: The Retail Meltdown of 2017 (Atlantic)

The past two years have been detrimental to retail, with already nine retail bankruptcies in 2017. Despite a growing GDP, steady gas prices, and low unemployment, hundreds of shops and malls are closing.

The rise of e-commerce, the over-supply of malls, and the “restaurant renaissance” have all contributed to the evolution of American shopping. Read more in The Atlantic.

Now Say You’re Sorry: The Organizational Apology and Its Dilemmas (Harvard Business Review)

How timely. Amid headline-making apologies regarding a battered airline passenger and a reimagining of Hitler’s war crimes, Harvard Business Review reminded its Twitter followers of a piece called “The Organizational Apology.”

In this article from a couple of years back, HBR provides a thorough apology formula for businesses and organizations, crafted from research into both management and psychology. The big takeaway: An effective apology requires that those in senior leadership positions immediately express sincere remorse, candor, and a commitment to do better. Read the article.

Following Greatness: How to Get the Online Quality You’ll Really Like (Harvard Business Review)

You may have developed strong preferences for the online news outlets you frequent, but, as Harvard Business Review points out, this “new media” hasn’t yet yielded what you would call a brand leader, or something akin to “the New York Times of social media.”

That said, there are plenty of platforms seeking to stake their claim to the high-quality high ground. HBR looks at the relevant metrics for evaluating thoughtful, valuable social media content.

The Rise of Digital Sabotage (The Atlantic)

A customer’s complaint about a garage-door opener he purchased on Amazon sparked a feud with the gadget’s creator that ended in digital revenge.

The Atlantic explores the legalities behind ending user licenses, highlighting how smart-device manufacturers can control the customer experience. Read more in The Atlantic.

Seaplane Production Facility Lands in Brunswick (Portland Press Herald)

Atol USA’s production facility at Brunswick Landing will make the Atol 650, a light sport aircraft constructed with a mix of carbon fiber, aluminum, Kevlar, and wood composites. Photo courtesy: Atol USA

Atol Avion of Finland has announced it will establish its North American headquarters for amphibious aircraft production at Brunswick Landing, site of the former Navy base.

Atol Avion co-founder Anssi Rekula says he believes North America is the “biggest aviation market with a huge demand for seaplanes.” The company will employ up to 100 people once it reaches full production.  Read more in the Portland Press Herald.