The past two years have been detrimental to retail, with already nine retail bankruptcies in 2017. Despite a growing GDP, steady gas prices, and low unemployment, hundreds of shops and malls are closing.
How timely. Amid headline-making apologies regarding a battered airline passenger and a reimagining of Hitler’s war crimes, Harvard Business Review reminded its Twitter followers of a piece called “The Organizational Apology.”
In this article from a couple of years back, HBR provides a thorough apology formula for businesses and organizations, crafted from research into both management and psychology. The big takeaway: An effective apology requires that those in senior leadership positions immediately express sincere remorse, candor, and a commitment to do better. Read the article.
Atol Avion of Finland has announced it will establish its North American headquarters for amphibious aircraft production at Brunswick Landing, site of the former Navy base.
Atol Avion co-founder Anssi Rekula says he believes North America is the “biggest aviation market with a huge demand for seaplanes.” The company will employ up to 100 people once it reaches full production. Read more in the Portland Press Herald.